Terms

TERMS + CONDITIONS

ALL ITEMS ARE MADE TO ORDER BY HAND. THERE WILL BE VARIATION IN SIZE, COLOR, TEXTURE AND FINISH – THESE ARE NOT CONSIDERED FLAWS.

ORDER BY

website: www.myneighborwood.com
Email: sales@myneighborwood.com
Phone: 847.372.7391

MINIMUMS

Minimum order is $150
No minimums on reorders
Feel free to mix and match all products

ORDER CONFIRMATION

Orders must be secured with a valid credit card (Visa, Mastercard, Discover or American Express)

Orders placed require a 20% non-refundable deposit and will be charged to your credit card. A 50% deposit is required for all custom orders. All items are made to order.

Orders placed via email or phone will be sent an Order Confirmation for approval. Then the deposit as above will be charged.

PAYMENT

Payment in full, including shipping charges, is required before goods are shipped (credit card or check accepted). You will be notified that your order is ready prior to charging the balance of your invoice. If payment by check NeighborWood will ship goods after the check has cleared. Sorry, no CODs.

DELIVERY TIME

Delivery time is usually 2-4 weeks depending on order size and complexity. Custom orders may incur a longer lead time. If you have a particular date you need the order delivered please email us with your special request.

CANCELLATIONS

Cancellations after receipt of an order confirmation will not be refunded the deposit.

SHIPPING

Goods ship via UPS Ground FOB Evanston, Illinois. Pick ups are accepted but we are not a retail location. For international orders please call us at 847 372 7391.

In case of discrepancies or damaged merchandise contact NeighborWood within 5 days. Please retain all original packing for carrier inspection.

RETURNS

All pieces are made to order for you, no returns accepted.

NeighborWood, LLC – 3041 Hartzell Street – Evanston, Illinois 60201